New Client Services Director role at CME, as Sian Siekierski steps up
CME is entering its next phase of expansion, and we’re pleased to announce a new position at the heart of the business: Client Services Director. Sian Siekierski, a valued member of the team for five years, steps up into the role.
The position has been created to benefit CME and its clients, and to make the most of Sian’s knowledge of the business and of marketing. It also recognises what she has already given. Her strategic mindset and exceptional work ethic have helped CME succeed, and her loyalty to the business is matched by her dedication to our clients and the service they receive.
“Sian stepping up into this role feels like the natural move,” says Sarah. “She has consistently delivered every year, for CME and for her accounts, and CME will now benefit from her applying that same level of accountability across the whole client portfolio. 2027 is going to be a year of expansion, and having Sian take on this exciting new position gives me a lot of confidence in our success.”
“It means a lot to be recognised for the work I’ve done and to be trusted to take the business forward in a strategic way,” says Sian. “What I’m most looking forward to is making sure every client gets the best possible service as we grow, and working closely with Sarah and the team to help CME through its next phase of expansion.”
What it means for clients
Sian takes responsibility for the performance of the whole client portfolio, as well as resource planning and the client experience across the board. It builds on how CME already works: KPIs agreed with every client and aimed to be exceeded, monthly satisfaction surveys, and campaigns planned six to twelve months ahead.
“Client retention is always hugely important to me,” says Sian. “We invest a lot of time and energy in bringing our accounts on board, and our aim is to retain them and work in partnership with them for many years.”
A business that backs its people
Sian’s promotion says as much about CME as it does about her. We’re a supportive place to work, with plenty of coaching, clear processes, systems and policies, and a financially stable business behind us. A joined-up approach, with campaigns managed and measured, is a company philosophy.
It’s our proposition, CMExpertise Builds A Better Business, in practice. And it’s why our team of PR, marketing and design professionals can give clients across the built environment the care they deserve.
Congratulations, Sian, from everyone at CME.